Returns & Exchanges

At Lily & Fox, we want you to be completely in love with your beauty products. If you are not satisfied with your purchase, we offer a 30-day window for returns and exchanges on unused items.

1

Initiate Your Request

Contact our beauty support team via email with your order number and the reason for your return to receive a return authorization.

2

Prepare Your Package

Carefully pack the unused items in their original packaging to ensure they are protected during transit back to our warehouse.

3

Ship It Back

Affix the provided shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing